1. Introduction

These Website Terms of Use (“Terms”) govern your use of the Trinity Support Services website and any associated online portal, account area, booking system, payment functionality or related digital services made available through:

• trinitysupportservices.info
• any associated subdomains
• any future online portals or account systems operated by Trinity Support Services

By accessing or using this website, you confirm that you accept these Terms and agree to comply with them.

If you do not agree to these Terms, you must not use this website.

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2. About Us

This website is operated by Trinity Support Services Limited (“Trinity Support Services”, “we”, “our” or “us”), a company registered in England and Wales.

Registered Office:

Longton Town Hall Times Square

Longton

Stoke-On-Trent

England

ST3 1BZ

 

Company Number:

14063628

 

Contact Email:

info@trinitysupportservices.info

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3. Scope of the Website

In these Terms:

• “Website” means the Trinity Support Services website, associated portals, booking systems, account areas and related online functionality;
• “Portal” means any restricted-access or account-based area of the Website; and
• “Services” means the online functionality, booking systems, communications tools, payment systems and related digital services made available through the Website.

This website provides information relating to Trinity Support Services and may also provide access to:

• online user accounts;
• booking and scheduling systems;
• payment functionality;
• secure document upload facilities;
• communication tools;
• case-related information;
• online forms and referrals; and
• other related services.

Certain areas of the website may only be available to authorised users.

We may add, remove, suspend or modify website functionality at any time without notice.

Operational, commissioned or case-related services delivered by Trinity Support Services may also be governed by separate:

• service agreements;
• referral arrangements;
• commissioning arrangements;
• local authority instructions;
• court directions;
• safeguarding procedures; or
• service-specific terms.

These Terms govern use of the Website and associated online systems only unless expressly stated otherwise.

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4. Eligibility and Age Restrictions

This website is intended for use by adults aged 18 or over.

You must not:

• create an account if you are under 18 years old;
• allow a child to independently operate your account;
• impersonate another individual or organisation; or
• provide false or misleading information.

By creating an account or using restricted areas of the website, you confirm that:

• you are at least 18 years old;
• the information you provide is accurate and complete; and
• you are legally permitted to use the website and associated services.

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5. User Accounts

Where account functionality is available:

• you are responsible for maintaining the confidentiality of your login credentials;
• you must take reasonable steps to prevent unauthorised access to your account;
• you must notify us immediately if you believe your account has been compromised;
• you remain responsible for activity carried out using your account; and
• you must ensure information held within your account remains accurate and up to date.

We reserve the right, at our discretion and where reasonably necessary, to:

• refuse account registrations;
• require identity verification;
• request supporting documentation;
• suspend or restrict access;
• terminate accounts; or
• remove access to any part of the website.

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6. Acceptable Use

You must use this website lawfully, responsibly and only for its intended purpose.

You must not:

• attempt to gain unauthorised access to the website, server infrastructure or associated systems;
• misuse login systems or attempt credential attacks;
• introduce viruses, malware, ransomware or other harmful code;
• interfere with website operation or security;
• scrape, crawl, harvest or systematically extract data from the website;
• use automated tools, bots or scripts without our prior written consent;
• carry out penetration testing, vulnerability scanning or security testing without written authorisation;
• impersonate another person or organisation;
• submit false, misleading or fraudulent information;
• misuse forms, communication systems or booking tools;
• upload unlawful, offensive, defamatory or abusive material;
• use the website in a way that could damage our systems, services or reputation; or
• use the website for unlawful purposes.

We reserve the right to investigate suspected misuse and cooperate with law enforcement, safeguarding agencies, regulatory bodies and local authorities where appropriate.

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7. File Uploads and Submitted Information

Users may be permitted to upload documents or information through the website.

This may include:

• identification documents;
• referral documentation;
• court orders;
• consent forms;
• risk assessments; and
• other case-related materials.

You are responsible for ensuring that:

• uploaded materials are accurate and lawful;
• you have authority to provide the information;
• files do not contain malicious software;
• uploads do not infringe the rights of third parties; and
• information submitted is relevant to the intended purpose.

We reserve the right to:

• remove or restrict uploaded content;
• refuse file submissions;
• preserve uploaded materials for evidential, safeguarding, audit or legal purposes; and
• retain logs relating to system activity and submissions.

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8. Bookings and Payments

The website may allow users to:

• request or manage bookings;
• make payments;
• pay deposits or invoices;
• manage recurring or ad hoc payments; and
• access booking-related information.

Submission of a booking request does not guarantee acceptance.

We reserve the right to:

• reject bookings;
• amend availability;
• cancel bookings;
• suspend payment functionality; or
• require additional verification before accepting a booking or payment.

Separate cancellation, refund or service-specific terms may apply.

Nothing in these Terms affects any statutory rights available under applicable consumer law.

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9. Payment Processing

Payments made through the website are processed by third-party payment providers, including Stripe.

We do not store full card payment details on our systems.

Use of third-party payment providers may also be subject to the provider’s own terms and privacy policies.

We are not responsible for:

• third-party payment platform outages;
• banking delays;
• failed transactions outside our reasonable control; or
• issues arising from third-party payment providers.

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10. Communications and Notifications

By using the website or creating an account, you acknowledge that we may send service-related communications including:

• booking confirmations;
• reminders;
• account notifications;
• payment-related communications; and
• operational updates.

We do not guarantee uninterrupted or error-free delivery of communications.

Email delivery may be affected by:

• internet outages;
• spam filtering;
• third-party email systems; or
• technical failures outside our control.

Users are responsible for ensuring their contact details remain accurate, monitored and capable of receiving communications.

Users should also regularly check spam or junk folders for communications sent from Trinity Support Services.

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11. Sensitive Information and Safeguarding

Parts of the website may involve the submission or processing of sensitive or special category information relating to:

• children;
• safeguarding concerns;
• court proceedings;
• family contact arrangements;
• health or disability information;
• social care involvement; or
• related case information.

Users must ensure that any information submitted is:

• accurate;
• relevant;
• lawful to disclose; and
• shared only where they have authority to do so.

The website and associated systems are not continuously monitored and must not be used:

• to report emergencies;
• to report immediate safeguarding risks;
• for urgent welfare concerns; or
• as a crisis response service.

We do not guarantee immediate review, escalation or response to information submitted through the Website or Portal.

If there is an immediate risk of harm or emergency safeguarding concern, users should contact:

• emergency services;
• the relevant local authority safeguarding team; or
• other appropriate emergency or safeguarding services.

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12. No Professional or Legal Advice

Information made available on the website is provided for general information purposes only.

Nothing on the website constitutes:

• legal advice;
• social work advice;
• safeguarding advice;
• therapeutic advice; or
• professional advice of any kind.

Commissioning, safeguarding and case-related decisions remain the responsibility of the relevant professionals, authorities or agencies.

We do not guarantee:

• legal outcomes;
• court outcomes;
• family contact outcomes;
• safeguarding decisions; or
• service availability in any particular circumstance.

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13. Intellectual Property Rights

All intellectual property rights in the website and its content are owned by or licensed to Trinity Support Services.

This includes:

• website design;
• branding;
• logos;
• text;
• graphics;
• layouts;
• software;
• images;
• documents; and
• other website content.

You may not, without our prior written consent:

• copy;
• reproduce;
• republish;
• distribute;
• modify;
• commercially exploit; or
• create derivative works from website content.

No rights are granted except those expressly set out in these Terms.

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14. Accuracy of Information

We make reasonable efforts to ensure information on the website is accurate and up to date.

However, we do not guarantee that:

• website content is always complete, accurate or current;
• the website will always be available;
• functionality will be uninterrupted or error-free; or
• all information will remain available.

Content may be updated, amended or removed without notice.

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15. External Links

The website may contain links to third-party websites, services or resources.

These links are provided for convenience only.

We do not:

• control third-party websites;
• endorse third-party content; or
• accept responsibility for third-party services, materials or policies.

Users access third-party services at their own risk.

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16. Website Availability and Security

We do not guarantee uninterrupted access to the website.

We may:

• suspend access;
• restrict functionality;
• carry out maintenance;
• update systems; or
• remove services at any time.

While we take reasonable steps to maintain security, no internet-based service can be guaranteed to be completely secure.

Users are responsible for:

• maintaining appropriate device security;
• protecting their credentials;
• using secure internet connections where possible; and
• ensuring uploaded materials are virus free.

We may monitor system activity, retain audit logs and preserve records for security, safeguarding, fraud prevention, legal or operational purposes.

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17. Suspension and Enforcement

We reserve the right, at our sole discretion, to:

• suspend or terminate user accounts;
• remove uploaded materials;
• restrict access to parts of the website;
• investigate suspected misuse;
• preserve evidence and system logs; and
• report activity to law enforcement, safeguarding agencies, courts, regulators or local authorities where appropriate.

We may take such action without prior notice where reasonably necessary.

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18. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any matter which cannot lawfully be excluded or limited under applicable law.

Subject to the above, and to the fullest extent permitted by law, Trinity Support Services excludes liability for:

• indirect or consequential loss;
• loss of profit;
• loss of revenue;
• loss of business opportunity;
• loss of reputation;
• loss of data;
• service interruption; or
• reliance placed on website content.

The website is provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, we make no warranties or guarantees regarding:

• website availability;
• compatibility;
• security;
• uninterrupted access; or
• fitness for a particular purpose.

Where website access is provided free of charge, we shall have no liability arising from use of the website except where liability cannot lawfully be excluded.

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19. Privacy and Cookies

Use of the website is also governed by our:

• Privacy Notice; and
• Cookie Policy.

These documents explain how we collect, use and process personal information.

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20. Changes to These Terms

We may amend these Terms from time to time.

Updated versions will be published on the website together with the revised effective date.

Continued use of the website after updated Terms are published constitutes acceptance of the revised Terms.

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21. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising in connection with these Terms or use of the website.

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22. Contact

Questions relating to these Terms should be directed to:

info@trinitysupportservices.info